Refund Policy

Refund/Replacement Policy  

We do not offer returns at this moment due to the current pandemic situation, however, we do offer replacements.

We have a 7 day replacement policy, which means you have 7 days after receiving your item to request a replacement. 

Only items below $10 are eligible for a replacement. 

To start a replacement, you can contact us at [email protected]. If your replacement is accepted, we’ll send you a confirmation email and a new order will be placed. You can keep your old product and we will send you a new one. 

You can always contact us for any return/replacement question at [[email protected]].

In some cases, instead of sending a replacement product, we would offer gift cards to our store or discount code. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.